| Q. What
are my responsibilities as a keyholder? |
A. First
you must ensure that you are contactable in the event of alarm
activation:
Ensure that you are available by telephone at all times.
Inform the property owner of any commitments (including holidays
or weekend's away) that prevent you being able to attend alarm
activations.
Similarly, any change of address and/or your contact numbers
are vital information for the Keyholder Database to function
properly. Please ensure that the person who you hold keys for
has your up to date contact details and these are registered
on the SurPol Keyholder Database.
Secondly, you must able to attend the property in/under 20 minutes.
You are also responsible for resetting the alarm system after
the property has been secured. To do this, you will need to
know how the system works, the alarm PIN numbers, entry and
exit routes etc |
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| Q. How
will I know if the alarm has been activated? |
| A. You will
receive a call from the Police Command Centre or Local Authority
Environmental Health Officer who will inform you that your immediate
attendance is required at the property. |
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Q. When
an alarm is activated and I am called to the property, what
will I be expected
to do? |
A. In the
event of the property's alarm being activated you, as a keyholder,
will be expected to do the following:
Attend the premises without delay with the property keys
If the Police are in attendance, make yourself known to them
and assist them as necessary.
Turn off the sounding alarm as soon as possible
You must check that the building is clear, ensure that there
is no damage to the property. If repairs do need to be carried
out, then it is your responsibility to organise them e.g. call
a locksmith or glaziers. The SurPol Keyholder Database may hold
information on a property owners preferred repair service. Police
attending the incident can retrieve this information if it has
been provided.
Finally, when the property is safe to leave, reset the alarm
system and lock-up the property. |
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| Q. Do I
have to know the alarm system or will there be someone to help
me reset the alarm? |
A. You are
fully responsible for resetting the alarm on the property and
must know exactly how this is done. Often it is best to liase
with the property owner in order to gain a thorough understanding
of how to operate the alarm system.
Be prepared - Know the following:
The location of the alarm control panel, sensors and contacts
The alarm panel PIN number & verification password/details
in the event of having to speak to the alarm company
Entry and exit routes when the alarm is set
The alarm company's contact details in the event of complications
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| Q. When
will the Police attend alarm activation and when won't the Police
attend? |
| A. Information
on this matter and its policies is provided by Association
of Chief Police Officers. |
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