| Q. What
is the SurPol Keyholder Database? |
| A. The SurPol
keyholder database contains records of properties in Surrey
and their associated keyholders. Unless you subscribe to a monitored
alarm service for your property and/or premises the only way
Surrey Police can contact your keyholders in the event of an
emergency is via the SurPol system. The database is also available
via secure process to Surrey Fire and Ambulance Services as
well as all Borough Council Environmental Health Departments. |
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| Q. Is registration
open to all residential and non-residential properties? |
| A. Yes registration
is open to all homes, businesses and non-residential properties
in the Surrey Police area. |
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| Q. Why
should I register? |
| A. Naturally,
as a Surrey homeowner, you want to take every precaution necessary
to protect your property. Unless you subscribe to a monitored
alarm service The SurPol keyholder database is the only way
Surrey Police can contact your keyholders in order to gain access
to your home or business in the event of an emergency. |
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| Q. Are
my property details secure? |
| A. Yes.
Your details are stored securely and only authorised personnel
will have access to them. This website is also secure and all
transactions are carried out via a secure server system. Double
click the padlock icon on your browser for more details. |
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| Q. What
are the benefits of registering? |
| A. Not
only will you will have flexible management of your registration
details via hotline and online, you will also be utilising a
process that received Home Office recognition as an example
of 'Good Practice' in a February 2003 review of Borough and
Community Policing. Ultimately, it is anticipated, SurPol will
assist in providing you with greater confidence in the security
of your property as well as peace of mind. Please
remember, unless you subscribe to a monitored alarm service
The SurPol keyholder database is the only way Surrey Police
can contact your keyholders in order to gain access to your
home or business in the event of an emergency. |
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| Q. How
do I register? |
| A. There
are 3 ways to register. You can fill out the simple on-line
form available on this site, call the 'Registration Hotline'
on 0870 161 1212, or print off the 'homeowner
registration form' or 'company
registration form' and send or fax it back to us. To ensure
your complete security, you will be sent a unique SurPol passcode
through the post a few days after you register. |
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| Q. How
much does it cost? |
| A. Residential
Registration costs £10 (+vat) per year, Non Residential
Registrations cost £35 (+vat) per branch registered per
year. This can be paid online, over the phone or by fax using
a valid credit / debit card. Payment by cheque is available
for postal registrations only. |
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| Q. How
quickly can I expect my registration to be on the database and
effective? |
| A. All registration
should be effective within seven days of transaction completion.
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| Q. How
long does my registration last? |
| A. Each
registration lasts for 1 year. We will let you know when it's
time to renew your registration in plenty of time so your details
will always be available stay on the system. If you have specified
an email address, renewal notifications will be sent by this
method, otherwise you will receive a postal reminder. |
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| Q. How
can I update my details? |
| A. As soon
as you receive your SurPol passcode you can change any of your
home or key holder details via the website or the hotline. If
you do not have access to the website or the hotline you may
notify us of any changes by post or fax. The system is completely
'live' so as soon as you 'save' your changes they are immediately
accessible to Surrey Police. You can update your details at
any time. |
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| Q. What
happens after I register? |
| A. Once
registered onto the database you will be sent a unique user
name and passcode by post. Please keep this user name and passcode
secure for all future correspondence and data changing. |
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| Q. What
happens if I lose my unique ID? |
| A. When
you register, you will be asked to provide a username and the
answer to a personal question. Should you lose your unique ID,
you will be asked for your username and the answer to this question
as well as other information supplied at registration in order
to receive a reminder. You can do this either via the website
or the hotline - for security reasons this cannot be done via
fax or post. Once you have cleared the security checks we will
tell you your ID or display it on-line. |
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| Q.
How many keyholders can I register for my residential property? |
| A. A maximum
of 2 keyholders, minimum of 1 keyholder, can be registered for
residential properties. |
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| Q.
How many keyholders can I register for my non-residential property? |
| A. A maximum
of 4 keyholders, minimum of 2 keyholder, can be registered for
non-residential properties. |
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| Q. Can
I register more than one property? |
| A. Yes you
can register more that one property. Please remember that you
need to register each property separately - registration costs
are per property. |
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| Q. Can
I register multiple properties with the same keyholders? |
| A. Yes you
can register multiple properties with the same keyholders. Please
remember that you need to register each property separately
and registration costs are per property. |
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Q. Who has access to my information?
|
| A. Access
to your information is strictly reserved for Police Command
Centres, Ambulance and Fire Brigade Command Centres, Local Borough
Council Environmental Health Departments and named members of
staff who have been vetted by Surrey Police. |
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Q. How often do I
need to renew my registration?
|
| A. Each
registration lasts for 1 year. We will let you know when it's
time to renew your registration in plenty of time so your details
always stay on the system. If you have specified an email address,
renewal notifications will be sent this way. If not, you will
receive a postal reminder. |
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| Q.
We're going away on holiday, but I'm worried about our home
security? |
| A. Follow
these tips and make it as difficult as possible for burglars,
thieves and vandals. Take away opportunities for the criminal
and keep your home and contents safe. |
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| Q.
I can hear someone's alarm going off - what should I do? |
| If you hear an alarm and see something suspicious,
then ring the police immediately. If, however, the alarm is
more of a noise nuisance because clearly there is nothing visibly
untoward going on, then ring the Environmental
Health Officer at your local council. |
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